TERMS OF SERVICE

These Terms of Service (“Terms”) govern your use of our website, mobile app, and services (together, the “Platform”). By accessing or using our Platform, you agree to these Terms. Please read them carefully.

1. Eligibility

• You must be at least 18 years old to use our services.
• By using our Platform, you confirm that you can legally enter into this agreement.

2. Account Registration

• You may need to create an account to place orders.
• You are responsible for keeping your account details (such as password) safe.
• All information you provide must be accurate and up to date.

3. Orders and Payments

• By placing an order, you agree to pay the listed price, taxes, and any applicable shipping fees.
• Orders are confirmed only after payment is successfully processed.

4. Shipping and Delivery

• We aim to deliver products within the estimated time.
• Delivery times may vary due to factors beyond our control (e.g., courier delays, natural events).
• Shipping policies are outlined as listed in the website.

5. Returns, Exchanges & Refunds

You may request a return or exchange in line with our return and refund policy as listed in the website. Some items (e.g., perishable goods, personal care items, digital products) may not be eligible for return.

6. Product Information

• We try our best to provide accurate product descriptions, images, and prices.
• However, minor differences may occur, and we cannot guarantee that your device display will exactly match the actual product colors.
• Prices and availability are subject to change without notice.

7. User Conduct

You agree not to:

• Use the Platform for unlawful purposes.
• Attempt to disrupt, hack, or misuse our systems.
• Post false, misleading, or offensive content.

8. Intellectual Property

All content on our Platform (text, images, logos, designs, software) belongs to ZIBA COLLECTIONS or our partners. You may not copy, modify, or distribute our content without permission.

9. Limitation of Liability

We are not liable for indirect or accidental damages (e.g., loss of data, profit, or use).

Our maximum liability for any claim related to your use of our Platform will not exceed the total amount you paid for the order in question.

10. Privacy

Your personal data is handled in line with our privacy policy as listed in the website. By using our Platform, you consent to such processing.

11. Changes to Terms

We may update these Terms from time to time.

Continued use of our Platform after changes means you accept the revised Terms.

12.CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at

Email: zibacollectionsonline@gmail.com

Phone: +91 99950 60846 (Monday - Saturday 10 AM to 6 PM)

Address : CUSAT Road, Cochin University, Kalamassery South, 682022 (Close to Metro Pillar No: 306 & 307)